TARGET Sales Management System

TARGET Sales Management System - Application Notes

Faxing Issues

The Life Cycle of a Fax:

New
Conversion to Graphics Image
Ready to Use the Modem
Calling the Receiving Fax Machine
Done

Queue/Status Displays:

N     New     When you submit a fax, immediately the status is N. The status does not stay at N for very long, as it turns quickly to I if the image converter is busy or G if the converter is available.

I     Image Converter     When you see the I status, the fax is waiting in line to use the graphics image converter.

G     In the Converter     When a fax is at G status, it is being converted into the graphics image.

R     Ready     The image conversion has completed and the fax is ready to use the modem because someone else or another fax has the modem in use.

C     Calling     The fax is currently using the modem to dial out and send the fax.

W     Waiting     Waiting to retry a failed fax or waiting to use the modem because someone is using it for UEN or other dial up services. If you see a fax with a W status, it will be tried again.

D     Delivered     The fax was successfully delivered to its destination.

X     Final Fail     The system now has a control that you can set for maximum number of retries on a failed fax. Currently, most systems are set to 3 for a single fax and 3 for a bulk fax. You may change these numbers any time. If a fax receives an X status, it will no longer attempt to deliver the fax.

Modem Speaker:

The modem speaker is turned off. If you would like it on, let HSI know and we will turn it on for you. Having the modem speaker on, allows you to here if the modem is actually dialing, to make sure everything is working.

Scheduling Modems & Faxes:

Scheduling modems and faxes allows you to send faxes at different set times either, when phone rates are cheaper or when there is no one around and there are open phone lines. The modems can be scheduled to go off at different times, depending on what time your phone lines are occupied to. For example, if you have a hunt of 3 phone lines, you can set line 3 to start faxing at 5:00, then line 2 to start at 6:00 and line 1 to start at 7:00. This way your main line stays open for any incoming calls. If you would like to schedule modems let us know and we will take care of it for you.

Retry Control:

Setting the retry control tells the system how many times to try sending the fax before giving up. For a bulk fax, use MAXTBF. For a single fax use, MAXTSF.

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N	New	When you submit a fax, immediately the status is N. The status does not stay at N for very long, as it turns quickly to I if the image converter is busy or G if the converter is available.
I	Image Converter	When you see the I status, the fax is waiting in line to use the graphics image converter.
G	In the Converter	When a fax is at G status, it is being converted into the graphics image.
R	Ready	The image conversion has completed and the fax is ready to use the modem because someone else or another fax has the modem in use.
C	Calling	The fax is currently using the modem to dial out and send the fax.
W	Waiting	Waiting to retry a failed fax or waiting to use the modem because someone is using it for UEN or other dial up services. If you see a fax with a W status, it will be tried again.
D	Delivered	The fax was successfully delivered to its destination.
X	Final Fail	The system now has a control that you can set for maximum number of retries on a failed fax. Currently, most systems are set to 3 for a single fax and 3 for a bulk fax. You may change these numbers any time. If a fax receives an X status, it will no longer attempt to deliver the fax.